Unfortunately it is not possible for us to change or cancel orders afterwards. This means that no articles or explicit sizes can be changed, promotion codes can't be added nor addresses can be corrected.

If you have any questions about our online shop, feel free to leave us a message. We’ll get back to you as soon as possible. Please note that inquiries sent over the weekend may take a little longer to process. Kindly submit only questions related to the online shop here — we’re unable to answer questions about physical stores via this channel. For store-related questions, please contact the store directly. You can find the contact details under “Questions about our store?”.

If you're inquiring about an existing order, please include the following information:

• Full name

• Customer number

• Order number

You can reach us by phone or email:

• +49 800 - 43124312 Monday to Friday 12:00 pm - 4:00 pm

• [email protected]

Unfortunately it is not possible for us to change or cancel orders afterwards. This means that no articles or explicit sizes can be changed, promotion codes can't be added nor addresses can be corrected.

Please understand that our prices - depending on current trends - are constantly changing. If a product is reduced in price but you have already purchased it, we cannot give you a subsequent refund of the difference.

• You can enter a delivery address different from your billing address if you do not want your order to be delivered to you.

• For security reasons it is unfortunately not possible for us to change your delivery address after you have already completed your order.

• If you are not there to receive your package, our delivery partner will leave you a notification with the information when a new delivery will take place or where you can pick up your package.

Sorry, we can‘t exchange articles because of technical reasons. Please refer to the section "How to Return Items?" for information on your return options. You can order the right size if you like and if it is deliverable at our onlineshop at Buffalo Onlineshop.

If you've used a discount code that gave you a specific discount (such as a 15 € discount via the newsletter birthday promotion), that discount will be taken into account when refunding the amount of your returned items.

An example to clarify: You buy 1 item for 20 € and 1 item for 80 €. The total purchase value is 100 €. You use your discount code, which gives you 15 € discount for a purchase of at least 75 €. Then you send back the item worth 20 €. The discount will be calculated on both items and you will receive a discount on each item proportional to the amount of that item. In this case, 3 € discount on the item of 20 € and 12 € discount on the item of 80 € - a total of 15 € discount on your entire order. The refund you receive will only be for the price of the returned item minus the discount amount. So in this case the refund is only 17 € (20 € - 3 € discount).

When you return an item, you are not entitled to a refund of the discount amount, not even in the form of a gift certificate or a new discount code.

Buffalo reserves the right to exclude certain items from promotions. This means that coupon codes can not be redeemed on certain items. Most discounts cannot be combined.